Helpdesk

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. Please use registered Mobile Number/Email id to login
3. Enter password to login to your account.
4. If the password is unavailable,Click on "forgot password" link or enter OTP received on your registered mobile number/ email ID
5. Once you are logged in, Click on the "My Orders" Tab.
6. Refer to the placed orders. Below each order ID, CRM number is shown below the product name.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. Please use registered Mobile Number/Email id to login
3. If the password is unavailable, Click on "forgot password" link or enter OTP received on your registered mobile number/ email ID
4. In case you are unable to login, Remove the pop-up blockers of your browser
5. Recommended browsers are Google Chrome, Firefox, IE

If you are unable to login to your account for any other reason, click here. Our representative will get in touch with you shortly.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. Please use registered Mobile Number/Email id to login
3. Enter password to login to your account.
4. If the password is unavailable, Click on "forgot password" link or enter OTP received on your registered mobile number/ email ID
5. Once you are logged in, Click on the "My Profile" Tab.
6. Refer the "Profile Detail" section , To update your profile details, Click on "Edit Profile Information" link to edit and update the profile information such as Email-Id, Phone number, Date of birth.
   To Update Baby profile details : Click on option "Edit Baby Information"
7. Once updated, click on "Save" to complete the profile update.

If you are unable to update your account details for any other reason, click here. Our representative will get in touch with you shortly.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. Please use registered Mobile Number/Email id to login
3. Enter password to login to your account.
4. If the password is unavailable, enter OTP received on your registered mobile number/ email ID
5. Once you are logged in, Click on the "My Profile" Tab.
6. Refer the "Address Detail" section, To update the Billing Address, Click on "Change Billing Address" to edit and update To update the Shipping Address, Click on "Change Shipping Address" to edit and update the address. To add the New Address, click on "Add New Address" section and fill respective fields.
7. Once updated, click on "Save" to complete the Address update.

If you are unable to update your contact details as per the above steps, click here. Our representative will get in touch with you shortly.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. Click On "My Orders"
3. Refer to the placed orders sections, and look for your CRM number
4. Click the "Book sample" tab.
5. Under the "Storage Plan" Tab, Find "Pay ASF Now" option
6. Click on "Pay Now", you will be redirected to payment gateway to make your payment.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. To upgrade, Click On "My Orders"
3. Refer the placed orders for a particular CRM number
4. Click the "Payments" tab, and you will be taken to the payments section. Under the "Storage Plan" Tab, Find "Upgrade to 21 Years" option
5. Click on "Upgrade Now" Button. Upon clicking, you will be redirected to the payment gateway to complete your payment.

Having issues with the upgrade plan, click here Our representative will get in touch with you shortly.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. To upgrade, Click On "My Orders"
3. Refer the placed orders for a particular CRM number
4. Click the "Payments" tab, and you will be taken to the payments section. Under the “Storage Plan” Tab, Find "Upgrade to 75 Years" option
5. Click on "Upgrade Now" Button. Upon clicking, you will be redirected to the payment gateway to complete your payment.

Having issues making payment, click here Our representative will get in touch with you shortly.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK with your registered mobile number/email id to access your account
2. To upgrade, CLick on "My orders"
3. Refer the placed orders for a particular CRM number
4. Click the "Payments" tab, and you will be taken to the payments section. Under the "Storage Plan" Tab, you will find "Upgrade to community banking"
5. Click Upgrade now
6. You are now a community banking member, your payment details will be updated in 2-3 days time.

Note: You can also upgrade to community banking for free by referring a friend . Click on the "Refer & Earn" tab, Under the "Refer Now" section, Please fill in details like name, email address and phone number of the referral.Click on the "Refer Now" button. You will be displayed with a thank you message after the form is submitted.

You can click on the "My Referral" section to view all the referred details with history to display each stage.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. Click on "My Orders"
3. Click on the option "Payment Hisory"
4. Unpaid dues, if any, can be viewed under the section "Balance."
5. You can pay instantly using the "Click To Pay" option.
6. Upon clicking, you will be redirected to the payment gateway to complete the payment.
7. In case, your account status shows "service suspended," you will be asked to pay the re-enrollment fee of Rs 5000/- to re-activate the account along with the dues.
8. If the amount is paid successfully through the website, the payment will get updated in your "Payment History" after 24 hours.

For any discrepancy, click here Our representative will get in touch with you shortly.

1. Login to your Lifecell account by using the link - http://bit.ly/2Ok3zDK
2. Click on "My Orders"
3. Click on the option "Payment History"
4. Under "Invoice" section, All the billed items will be shown as per the plan chosen by you.
5. You can click on the "Show Previous" link to access previous billing information.
6. Under "Payments" section, all remitted payments along with the remittance status will be shown
7. You can click on the "Show Previous" link to access previous payment information
8. Under the "Balance" section, all scheduled future payments, if any, will be displayed.
9. Please select the appropriate payment choice. Click on "Pay Now" & you will be redirected to payment gateway to complete payment

Note: If the amount is paid successfully through the website, the payment will get updated in your "Payment History" after 24 hours.

For any discrepancy, click here Our representative will get in touch with you shortly.

1. If the payment is made via website, then the payment receipt will be sent to your registered email ID within 24 Hrs.
2. If the payment is made via payment link, the receipt shall be sent in 3 working days post successful realization to the registered email id.
3. In the case of PDC (Post Dated Cheque), click on "Payment History" under "My Orders" section.
4. Check the "Balance" section for details about the PDC. Upon realization, the payment will reflect under the section ‘Payments.’

For any discrepancy, click here Our representative will get in touch with you shortly.

You can opt to pay your storage fee using the below payment options.

Online Payment:Login to your Lifecell account by using the link -  http://bit.ly/2Ok3zDK Please use registered Mobile Number/Email id to login. Enter password to login to your account. If the password is unavailable,Click on "forgot password" link or enter OTP received on your registered mobile number/ email ID

1. Click On "My Orders"
2. Click on the relevant CRM number/Product for which you wish to make the payment.
3. Click on the "payments" section
4. Click on the "Storage Plans" option
5. Select one of the options Annual Storage Plan/One-time Storage Plan/Lifetime Storage Plan
6. Click on "Pay Now", you will be redirected to payment gateway to complete your payment.
   
   
1. Account Transfer:  You can also make payment using online transfer from your bank account.
   a. Add LifeCell International Pvt. Ltd as a beneficiary.
   b. LifeCell account details.
   Bank A/c : LIFECELL (LIFECELL followed by your CRM number)
   Bank A/c type: Current A/c
   IFSC Code: ICIC0000104
   
   Note: You can verify the account using the below-mentioned branch address: ICICI BANK LTD CMS 1ST FLOOR, EMPIRE COMPLEX, 414, S.B MARG, LOWER PAREL, MUMBAI 400 013
   
   
2. Cheque: Write a Cheque in favor of 'LifeCell International Private Limited – CRM No' and courier it to the below-mentioned address.
   
   Debts Recovery Department
   M/s. LifeCell International (P) Ltd.,
   16/9, Vijayaraghava Road,
   Vijayaraghava Lane,
   T. Nagar,
   Chennai 600017.
   
   

• If the payment is made via online, then the payment receipt will be sent to your registered email ID within 24 Hrs and the update will be available in My orders> Payments>Payment History
• If the payment is made via bank transfer, the receipt shall be sent in 2-3 workings days post successful realization and the update will be available in My orders> Payments>Payment History
• In the case of PDC (Post Dated Cheque), the receipt shall available in 2-3 working days post successful realization and the update will be available in My orders> Payments>Payment History

1. To stop your Cheque from presentation, please inform us 15 days prior to the realization of the Cheque. Current payment can be stopped from presentation only when alternative payment is received from your end.
2. Mention the cheque number and amount to be stopped.
3. If notification is received less than 15 days, Cheque presentation cannot be stopped and client needs to bear the bounce charges if applicable.
4. All stopped PDCs will be discarded as per our policy.

1. Login to your lifecell account using 
2. Login to your Lifecell account by using the link -  http://bit.ly/2Ok3zDK 
3. Click On “My Orders”
4. Refer to the placed orders sections, and look for your CRM number
5. Click the” Book sample” tab
6. In the book sample tab, you will find two options, Pick up now  & Pick up later
7. If you are rushing to the hospital now for delivery, please choose pick up now. Check the hospital & doctor details mentioned at the address which is filled at the time of enrolment. If there is any change in doctor or/and hospital , please enter the new details. Please note: that the new doctor & hospital details might lead to change in collection fee. If so, the new payment( the difference from the first payment) with checkout will be displayed. Complete the checkout and submit.
8. If you are having a planned C section, please choose pick up later. Choose the date and time of sample pick up to be booked. Check the hospital & doctor details mentioned at the address which is filled at the time of enrolment. If there is any change in doctor or/and hospital , please enter the new details. Please note: that the new doctor & hospital details might lead to change in collection fee. If so, the new payment( the difference from the first payment) with checkout will be displayed. Complete the checkout and submit.
9. On submitting you will receive the details of the assigned paramedic(name and mobile number) who will arrive at your hospital to complete and carry  the sample collection.
10. Please ensure you carry the kit box before leaving for delivery.
11. If the kit box is not received, please get in touch with us at 1800 266 5533 or connect with the branch where you enrolled or contact the sales representative.
12. If you want paramedic service now, click here.

If you have any concerns about our paramedic or collection service, click here.

** All reports will be sent ONLY as soft copies to the registered email id

1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account.
2. Enter OTP received on your mobile number/ email id
3. Click on "My Orders"
4. Choose your relevant CRM number.
5. Click on tab "View Results", You can view Total Nucleated Cell Count, Total CD34+ Stem Cell Count, VIABILITY reports.
6. You can also Download your complete Report by clicking on "Download Report" button.
7. Upon successful storage, report shall be sent to the registered email id.

** All reports will be sent ONLY as soft copies to the registered email id

1. Login to our web site http://bit.ly/2Ok3zDK using your registered mobile number/email id to access your account.
2. Enter OTP received on your mobile number/ email id
3. Click on "My Orders"
4. Choose your relevant CRM number.
5. Click on tab "View Results", You can view Total Nucleated Cell Count, Total CD34+ Stem Cell Count, VIABILITY reports.
6. You can also Download your complete Report by clicking on "Download Report" button.
7. Upon successful storage, report shall be sent to the registered email id.

To know the entire list of diseases that can be treated, Visit:https://www.lifecell.in/biobank/about-stem-cells/

For sample retrieval, follow the below guidelines:

• Submit a written request 15 days prior treatment along with Physician certification for stem cell therapy
• Signed copy of below-mentioned forms to be submitted.

1. Client request form for retrieval of specimen – Needs to be filled by the client.
2. Client agreement and understanding - Needs to be filled by the client.
3. Physician agreement- Needs to be filled by the transplant physician.

• Along with these documents, a letter is required from the transplant physician on the Physician’s letterhead with the below-mentioned details.
  
  - Name of the patient
  - Age of the patient
  -Gender of the patient
  -Blood group
  -Name of the disease
  -Expected date of transfusion
  -Transplantation protocol
  -Diagnosis report 
  -Hemoglobinopathy report of the donor
   
• LifeCell will verify the submitted documents along with the diagnostics report and other supporting documents.
• LifeCell technical team will connect for further proceedings.
• For transplant done overseas, a caution deposit of Rs 25,000/- will have to be paid. This amount is refunded upon receiving the empty dry shipper intact. Dry shipper declaration form needs to be submitted.
• Our technical team will be coordinating at each step of the process.

Still have queries, Click Here

Visit https://www.lifecell.in/diagnostics/newborn-screening

What happens when you Enrol for Newborn Screening with us?

1. Enrol for the service with LifeCell and receive the collection kit.
2. Our paramedic will safely collect the blood sample from the baby.
3. The sample is examined using an advanced 2-step testing process.
4. Test reports shall be provided in a TAT of 24 hrs from receipt of sample at LifeCell facility.
5. The test reports shall be available on our website, click https://www.lifecell.in/diagnostics/access-report.
6. Login using CRM and the password would be your registered email id/mobile number.
7. All newborn screening reports are available only as a soft copy.

Do’s:

Follow the below steps to collect the blood sample.

1. Ensure that the heel is warmed by brisk rubbing.
2. Cleanse and dry the surface [L1] of the heel.
3. Squeeze the skin taut.
4. Puncher firmly using lancet, only in shaded area. (fig 1)
5. Wipe away the first blood drop.
6. Touch the circle on the card to the hanging second drop.
7. Blood has to soak through to the back of the filter paper.
8. Repeat from step 6 for remaining circles.
9. Air dry by hanging the card with a clip / keeping on a clean flat and sterile surface.

Don’ts

1. Do not absorb the second drop in the same circle after absorbing the first drop.
2. Do not stack the filter papers in a way that the blood samples touch those of the filter papers.
3. Do not dry directly under the sun/ by using any instruments.
4. Do not send the sample without filling the forms or without your consent. This may cause delay in processing of the sample as our team shall be coordinating for the details before processing the sample.

Follow the below steps and guidelines for urine sample collection.

1. Hold the filter paper close to the genital area until baby passes urine directly on it. (Fig 1) This may require some patience on your part or you may first collect urine sample in a sterile container and then dip the filter papers in it. (Fig 2)
2. Sample drying – Air dry the filter papers by holding it in hand or hanging with a clip for 5 to 10 minutes.
3. Keep the filter papers in plastic bag, close it tightly.
4. Keep it in a self-addressed envelope along with filled form and send.[L2]

Don’ts

1. Do not touch the filter papers or keep them away from any surface which may be contaminated.
2. Do not stack the filter paper in a way that they touch each other.
3. Do not dry under direct sunlight or using any instruments.
4. Do not send the sample without filling the forms or without your consent. This may cause delay in processing of the sample as our team shall be coordinating for the details before processing the sample.

1. Once the report is ready, you will receive an email with the soft copy of the report as an attachment
2. The report is also available in our website
3. The email will have the login credentials to access this report from our website, click https://www.lifecell.in/diagnostics/access-report.
4. Login using CRM and the password is your registered email id/mobile number.
5. All newborn screening reports will be available only as soft copy.

** Ensure POP-Ups are enabled

Visit:  https://www.lifecell.in/diagnostics/prenatal-screening/first-trimester-prenatal-screening

1. Once the report is ready, you will receive an email with the soft copy of the report as an attachment.
2. The report is also available in our website.
3. The email will have the login credentials to access this report from our website.Click https://www.lifecell.in/diagnostics/access-report.
4. Login using CRM and the password is your registered email id/mobile number.
5. All prenatal screening reports will be available only as soft copy.

** Ensure POP-Ups are enabled

For other queries, Click Here

1. Once the report is ready, you will receive an email with the soft copy of the report as an attachment
2. The report is also available in our website
3. The email will have the login credentials to access this report from our website, click https://www.lifecell.in/diagnostics/access-report.
4. Login using CRM and the password is your registered email id/mobile number.
5. All newborn screening reports will be available only as soft copy.

** Ensure POP-Ups are enabled

All fees paid by the Client to LifeCell shall be refunded after deducting a cancellation fee of ₹7,500.

• For Standard Kit Shipment 

All fees paid by the Client to LifeCell shall be refunded after deducting a cancellation fee of ₹7,500.

• For Express Kit Shipment 

All fees paid by the Client to LifeCell shall be refunded after deducting a cancellation fee of ₹7,500 & a shipment fee of ₹300. 

All fees paid by the Client to LifeCell except the advanced storage fees are non-refundable.

 Advanced storage fees paid in  OneTime Plan (21 years Storage Plan) or LifeTimePlan (75 years Storage Plan) are refunded.

All fees paid by the Client to LifeCell except the advanced storage fees are non-refundable. 

 Advanced storage fees paid in  OneTime Plan (21 years Storage Plan) or LifeTimePlan (75 years Storage Plan) are refunded.

All fees paid by the Client to LifeCell except advanced storage fees are non-refundable. 

Note: Not applicable to clients opting for community banking.

All fees paid by the Client to LifeCell except the express kit shipment fee (if, applicable) are refunded.

All fees paid by the Client to LifeCell except the cord blood collection fee is refunded 

All fees paid by the Client to LifeCell except advanced storage are non-refundable except. Future payments (PDI), if any, can be terminated.

• Case 1

The advanced storage fee paid by the Client to LifeCell is refundable and LifeCell will continue to store  with the opted plan till the child is 18 years old.

• Case 2 

Waiver of storage fees till the child is 18 years old

The refund time period for different modes of payments is provided below. 

If the above-mentioned refund time-frame has expired and you haven’t received your refund, please contact your bank, loan issuer, or debit/credit card provider for more information. 

1. In case of payment failure notice from your bank, the refund will be issued through a paper cheque, which may take 7—10 business days. 
2. In case the payment method (debit/credit card) used at the time of enrollment is no longer valid, the refund will be issued through a paper cheque, which may take 7—10 business days.